An intuitive ecommerce CRM designed to deliver more personalised marketing campaigns, increased retention, and improved customer loyalty. Ecommercialise automatically provides you with valuable insights into customer lifetime value and purchase behavior. Better still, we make it easy to use this information for ecommerce customer segmentation across your email and advertising campaigns. Gain an edge over your competition with Ecommercialise’s advanced customer analytics and CRM for ecommerce.
Customer Purchase Behaviour Analytics
What customer insights does Ecommercialise provide?
Elevate Customer Service To Create Loyalty
With our Customer Details Page you can enhance your service level by equipping your team with important information such as a customer’s order history, channel of attribution, and abandoned cart info. See how long they have been shopping with you, their Average Order Value, and whether you’re at risk of losing this customer. Use this information to tailor communication that your customers will perceive as professional, informed and courteous. In turn, they’ll deem you worthy of their continued business.
Segment Customers For Higher Returns On Email Campaigns
Customer Segmentation includes over 20 unique segments that can be exported and uploaded into your preferred email management platform. For each segment, see insights including lifetime value, revenue, average order value and the most commonly purchased products.
Analyse Your Customer Purchase Behavior
Ecommercialise uses data from your ecommerce platform to bucket each customer into six segments of purchasing behavior. Knowing the breakdown of customers who have purchased multiple times will allow you to make better marketing decisions. Segments can be exported into a CSV, allowing you to tailor messages, discounts or loyalty programs based on customer status.
Breakdown Customers Into Active, At Risk And Lost
Every store’s customer buying cycle is unique, so having this data at your hands allows you to adjust your marketing campaigns accordingly.
See Lifetime Value KPIs
Ecommercialise’s ecommerce reporting finds the average time between purchases, average purchase frequency, repeat customer rate and relationship length.
Knowing this information gives you a solid understanding of how customers interact with your ecommerce store in the long run.
Discover Your New Vs. Repeat Customer Ratio
Filter even further to see a breakdown of new vs. repeat customer by source, days of the week, device, channel, metro and campaign. Your ecommerce reporting can be as tailored as you need!
Evaluate Profitability KPIs By Channel
Our lifetime value based customer profitability chart provides stats from all of your major channels in one place. Here you can see the performance of each channel based on a number of insights such as: new customers, repeat customers, return on ad spend (roas), lifetime value based roas, lifetime value, new customer acquisition cost, profit per new customer, revenue and ad spend.